Hue Support

Frequently asked questions and product help

Get support

Need help with your Philips Hue smart lights? Read our frequently asked questions, watch our how-to videos, get a product manual, or contact us.

Frequently Asked Questions and Product Help

Browse FAQs by category

Hardware & Connectivity

Solve issues with your Philips Hue hardware and problems connecting your lights.

Read FAQs

App/Software

Find answers to questions about the various Hue apps and get help with software issues.

Read FAQs

Friends of Hue

Get help using your lights with Amazon Alexa, the Google Assistant, Apple HomeKit, and more.

Read FAQs

Shop

Learn about ordering, shipping, and returning products when purchasing from Philips Hue.

Read FAQs

Watch how-to videos

Browse how-to videos on the official Philips Hue YouTube channel. You can also watch them in the Hue app by navigating to the Explore tab and tapping How-to videos.

Watch how-to videos

Find a product manual

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Contact us

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Response time: about an hour

Available 24/7

Help with orders

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Product and warranty

Phone: 1-800-555-0050
Monday–Friday, 8:30 AM–5:00 PM